Introduction
We at Babywearing Hub (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy describes the types of personal data we collect, how we use and store it, and your rights in relation to that data.
Information We Collect
- Order Information: When you make a purchase, we collect personal information you provide, such as your name, billing and shipping address, email address, telephone number, and payment details (processed via secure third-party gateways).
- Website / Device Information: When you visit our website, we may collect technical data automatically (e.g. IP address, browser type, device, time zone), cookies, and browsing behaviour (such as pages viewed, referring site, search terms, etc.).
- Optional Information: If you sign up for newsletters, marketing communications, or create an account, we may collect related information (e.g. preferences, consent).
How We Use Your Information
We use the information we collect for these primary purposes:
- Processing and fulfilling your orders (payment processing, shipping, invoicing)
- Communicating with you about your order or account (order confirmations, shipping notifications, customer support)
- Fraud prevention, risk assessment, and security screening
- Improving and optimising our website and services (analytics, performance, user experience)
- Marketing and promotional communications (only if you consent or opt-in).
Disclosure of Information
We do not sell or rent your personal information to third parties. We may share personal information with trusted third-party service providers (e.g. payment processors, shipping carriers, email service providers) only to the extent necessary to carry out the services you request. These providers are required to protect your information in accordance with applicable law.
If required by law (e.g. court order) or to protect legal rights, we may disclose your information.
Storage & Security
We take reasonable steps and industry-standard precautions to protect your personal data from unauthorised access, misuse, loss or disclosure. Payment processing is handled by secure payment gateways.
We will retain your Order Information for as long as needed to fulfil orders, comply with legal obligations, resolve disputes, enforce our agreements, and for record-keeping.
Access and Correction, Complaints
You have the right to access, correct, or request deletion of your personal information. If you wish to do so, or if you have questions or complaints about how we handle your data, please contact us at: [email protected]
Cookies & Tracking
Our website may use “cookies” and similar technologies to recognise repeat visits, store your preferences, improve site performance, and compile statistics. You can choose to disable cookies in your browser settings — however, this may impact functionality of the site.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will post the updated version on this page. Your continued use of the site after changes means you accept them.